Automotive Service Advisor – Various Locations Across Canada
Otter Wise Talent Solutions is a proudly Aboriginal-owned, woman-led recruitment firm and job board dedicated to advancing employment opportunities for Indigenous job seekers across Canada. While we specialize in Indigenous recruitment, we also provide full-service staffing solutions for all qualified candidates, regardless of background, across a variety of industries.
Our mission is to promote equity, inclusion, and economic empowerment by connecting top talent with meaningful career opportunities. Through culturally responsive hiring practices and innovative recruitment strategies, we help businesses build diverse, high-performing teams while supporting candidates in achieving their professional aspirations.
We are committed to connecting our clients with professionals from all backgrounds, ensuring that businesses find the right talent to support their growth. Our goal is to match qualified candidates with opportunities that align with their experience and career goals, helping both job seekers and companies succeed. Whether you are an employer looking to build a strong team or a job seeker exploring new career paths, we are here to support your journey.
We have clients all across Canada looking for people who are passionate about delivering exceptional customer to own the front-line customer relations and service sales experience in our dealership. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general, and dealing with the public coupled with your commitment to delivering the highest level of customer service while overcoming day-to-day obstacles will ensure your ultimate success as a Service Advisor.
Responsibilities
- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.
Your Capabilities and Credentials
- High School Diploma
- Experience in a customer service or sales capacity, preferably related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated, and resourceful.
- Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
- Knowledge of CDK, Reynolds and Reynolds or dealership computer operating software or similar systems would be considered an asset.
- Must possess a valid driver's license and a safe driving history.
Preference Statement for Indigenous Candidates
Preference will be given to qualified candidates who self-identify as Indigenous (First Nations, Métis, or Inuit) in alignment with our commitment to supporting Indigenous employment and economic reconciliation. However, we encourage all qualified candidates to apply, as non-Indigenous candidates will be considered if no Indigenous applicants meet the qualifications. We welcome and value diversity in our hiring process.
Apply Now!
Submit your resume today to be considered for upcoming projects.
Otter Wise Talent Solutions would like to thank all applicants; however, only qualified candidates will be contacted. We are an equal opportunity employer and welcome applications from all individuals regardless of race, gender, religion, or background.
